A: Yes. SAN QI New Zealand officially began operating through its website and showroom in Hamilton, New Zealand, in 2027.

A: We supply three product series. Please visit NZ Market & 3D. More products will be updated from time to time.

A: NZ Market is the entry point for selecting the three product series. 3D Layout is a supporting module for each product series, helping customers choose suitable products more visually.

A: 3D Layout helps customers check product placement, plan space, and reduce purchasing errors before placing an order. It is also helpful for repeat customers. Please visit NZ Market & 3D.

A: Yes. Customers are welcome to visit our showroom in Hamilton, New Zealand, to view products, make enquiries, and purchase products. For location details, please check the Map Navigation at the bottom of the page.

A: Yes. Local New Zealand customers can browse products and place orders online through the relevant NZ Market & 3D product pages.

A: Standard sizes in the Catering Series and Warehouse Series are generally in stock or kept as regular stock products. The Supermarket Series is project-based and is available by pre-order or custom order only. Please check the specific stock status before placing an order, or confirm the actual stock status through Contact Us.

A: Yes. Customers can submit custom order requirements through the Custom Order & After-Sales page. We will confirm and quote based on the specifications, quantity, intended use, and delivery requirements provided by the customer.

A: Local New Zealand customers can make payment through the payment methods supported by the website. For custom orders, bulk orders, or special orders, the payment method and payment arrangement shall be subject to order confirmation or written confirmation between both parties.

A: Yes. We provide paid delivery support throughout New Zealand, unless otherwise stated. Customers may also choose showroom pickup.

A: Unless otherwise expressly stated, product prices do not include delivery, installation, or other additional service fees. Relevant fees will be confirmed separately according to the customer’s order, delivery address, and service requirements.

A: Unless otherwise confirmed in writing by both parties, product installation is the customer’s responsibility. We may provide product instructions, installation guidance, or other necessary assistance according to the actual situation.

A: After-sales service applies only to local New Zealand customers. Please visit Refund Policy & Custom Order & After-Sales. Separate terms apply to international customers.

A: No. International customers cannot place orders directly through this website at present. We currently accept only overseas distributor, wholesale, and project orders.

A: For international customers who wish to make wholesale, distribution, or project purchases, you need to apply to become our distributor first. We provide port-to-port logistics service. Please visit Become a distributor.